Scenario One

• Section 1
• Challenges
• Attitudes
• Skills
• Employability
• Employer Expectations
• Learner Expectations
• Benefits
• Section 2
• Presentation
• Presenter's Support
• Section 3
• 3 Hour Workshop
• Section 4
• 3 Hour Workshop
• Section 5
• Contacts/Links

 

Sarah

Responses

In dealing with Sarah’s request for the development of specific courses for pharmacy assistants, an RTO will have considered a range of factors prior to embarking on the development of any training or assessment materials.

Your answers may have included some of the following points:

1. What critical information do you need in order to clearly identify required outcomes for each level of learning?

Questions asked may solicit information relating to:

• Current and/or past courses conducted
• The perceived success of any previous training
• Identified needs or gaps
• Anticipated outcomes
• Current approaches to both delivery and assessment
• Resources currently available or already developed
• Responsible or involved training or assessment personnel
• Current induction processes and supporting resources
• The deficiencies as identified in current approaches to learning and development

1. What questions do you need to ask about:
   • The company
   • The learners
   • The Industry

   Your answers may have included that you would seek information on the following:

   1. Policies, procedures, practices
      Philosophy, Mission and Goals
      Strategic issues/plans
      Cultural issues
      Organisational specific learning needs, time factors, financial matters
      Preferred approaches to learning and development (eg: workplace or classroom based or combination, on-line, distance etc)
      Anticipated numbers and range of learners (ie: age, gender, current or new employees etc)
   2. Qualifications and experience of current staff
      How learning needs are identified (eg: at recruitment, through performance appraisal process)
      Current statistics on individual employee’s status and needs
      Any specific needs that they may have of their employees (eg: high levels of interpersonal skills)
      Cultural influences that may need to be addressed, in particular relating to older employees in the work environment
   3. Legislative and OH&S requirements
      Industry specific requirements
      Medical and health related requirements

    

2. What materials and resources are available to assist you in the design of these
   courses?
   
   Your answers may have included:
   The industry endorsed Training Package
   Supplier and product knowledge training materials
   Enterprise specific training and assessment materials
   Position descriptions and job specifications
   Non-endorsed materials linked to the Training Package
   Tool-box sites (and other web-site/on-line resources)
   ANTA publications (eg: Kit to support Assessor Training) and other resources that deal with design and development of learning and assessment activities
3. Given that there are a large number of mature-aged employees, what are some key
   issues that will need to be considered in relation to:
   1. Delivery
   2. Assessment

   Your answers may have included:

   Recognition of prior learning and experience
   Modes of delivery (eg: on or off job, combination, distance, on-line – with an emphasis on flexibility and accessibility)
   Assessment methodologies (flexible, innovative, non threatening)
   Practical, work-based activities and learning linked to on job performance
   Learning difficulties, fear of learning/assessment
   Learning and study skills, research and analysis
   Involving the learner in decisions relating to delivery and assessment