Scenario One

• Section 1
• Challenges
• Attitudes
• Skills
• Employability
• Employer Expectations
• Learner Expectations
• Benefits
• Section 2
• Presentation
• Presenter's Support
• Section 3
• 3 Hour Workshop
• Section 4
• 3 Hour Workshop
• Section 5
• Contacts/Links

Sarah

Sarah is the Human Resource Manager for a National chain of Pharmacies. She has approached you (the VET Professional) to design and develop some specific courses for pharmacy assistants, from new employee level to up to the role of a dispensary assistant. For the past two years, the company has placed a high level of importance on recruiting and selecting mature-aged employees to deal with their distinct customer base, and this focus has revealed deficiencies in current approaches to learning and development.

1. What critical information do you need in order to clearly identify required outcomes for each level of learning?
2. What questions do you need to ask about:

• The company
• The learners
• The industry

1. What materials and resources are available to assist you in the design of these courses?
2. Given that there are a large number of mature-aged employees, what are some key issues that will need to be considered in relation to:

• Delivery
• Assessment

Scenario 1 Response