Scenario Two

• Section 1
• Challenges
• Attitudes
• Skills
• Employability
• Employer Expectations
• Learner Expectations
• Benefits
• Section 2
• Presentation
• Presenter's Support
• Section 3
• 3 Hour Workshop
• Section 4
• 3 Hour Workshop
• Section 5
• Contacts/Links

 

Bill

Bill ran his own plumbing business for 25 years. At 55, he sold the business to his son, and has stayed on in the capacity of a casual employee, working approximately two days a week for the past five years.

This arrangement has worked very well, but the business has grown to such an extent that Bill’s son has convinced him to return to work for 4 days a week. In addition to normal plumbing duties, Bill will also be required to supervise two apprentices.

You have been approached as a Training Professional to assist the manager in ensuring that Bill is equipped with current skills and knowledge to perform this role.

1. Who needs to be consulted?
2. What critical information is needed?
3. What questions do you need to ask about:

• The business
• The work environment
• Bill
• The apprentices
• Other employees

1. What are some of the ‘tools’ you could use to assist in analysing Bill’s needs?
2. Do you perceive any issues that may arise in dealing with Bill? List at least 3, and describe what strategies you would use to deal with each.

Scenario 2 Response