Scenario Three

• Section 1
• Challenges
• Attitudes
• Skills
• Employability
• Employer Expectations
• Learner Expectations
• Benefits
• Section 2
• Presentation
• Presenter's Support
• Section 3
• 3 Hour Workshop
• Section 4
• 3 Hour Workshop
• Section 5
• Contacts/Links

 

Sean

Sean has been working as a trainer for Expert Training Company for the past 10 years. Expert Training offers a variety of courses to the general public and a number of corporate clients. They are a well-respected Provider, attracting participants from a number of industries and sectors, with a reputation for providing quality and professionalism in every course they offer

Courses offered by Expert Training are focused on supervisory and management skills. The courses are presented as timetabled classroom-based lectures, with assessment exercises and assignments conducted throughout the course, a work-centred project (either simulated or real-life) and a theory exam on completion. The resources to support delivery and assessment were developed several years ago, and although they are updated regularly in relation to currency of content, no changes have been made to ways in which delivery or assessment occurs

Sean has noticed that the needs of individual learners in each course is rapidly changing, with an increased number of enrolments from a diverse range of ages and differing levels of experience. This has posed difficulties for Sean. He feels that he is unable to meet the needs of both young and old learners in the same manner. In fact, Sean is finding it increasingly difficult to manage some groups, particularly in balancing the requirements for delivery with the different learning styles for each and every participant; and the depth and breadth of understanding and experience present in some classes

He researches ways in which he can address the differing needs of his group and plans to write a report to his manager explaining what he is experiencing; and suggesting areas for improvement

Using the following prompts, help Sean to gather his thoughts and write the report:

Issues

General:

1. What are the main issues facing Sean?
2. Which aspects are problematic, particularly in relation to the diverse range of learners?
3. What are some of the differences between young and older learners that may cause Sean to experience difficulties in managing the group?
4. What are some of the key issues surrounding current delivery and assessment methodologies?
5. What external resources are available to Expert Training that could provide solutions to some of the issues raised?

Recommendations

1. How can Expert Training address the issues raised whilst maintaining the integrity and standards currently provided and admired by their client group?
2. What are the key recommendations in relation to delivery and assessment methodologies for the courses offered?

Scenario 3 Response